Organizer
Co Organizer
Sponsor
 
 
 
 
Schedule
The Main Forum

Date

Time

Schedule

Speakers

Tues
15Nov

13:00-18:00

Registration

All

18:30-21:30

Welcome dinner Sponsored Precor

 

 

 

 

Wed
16Nov

08:30-09:00

State of industry and trend

John Holsinger

09:00-10:30

The Retention Dilemma – Why Members Quit

Paul Brown

10:30-11:00

Tea Break

 

11:00-12:30

Explosive Growth: How the Global Fitness Marketplace will Triple in the Next Decade

Bryan O’Rourke

12:30-14:00

Lunch

 

14:00-15:30

Proven Retention Strategies

Paul Brown

15:30-16:00

Tea Break

 

16:00-17:30

Speaker’s Panel

All Foreign Speakers

Thu
17Nov

09:00-10:30

Creating Healthy Cultures that Foster “Engagement”

Allison Flatley

10:30-11:00

Tea Break

 

11:00-12:30

Business Model Invention and Re-Invention: What Segments are Driving the Future Growth of the Industry

Bryan O'Rourke

12:30-14:00

Lunch

14:00-15:30

Feminine Values & Leadership

Allison Flatley

15:30-16:00

Tea Break

 

16:00-17:30

Chinese CEOs' Panel

Chinese Speakers

Fri
18Nov

09:00-16:00

Club Tour

All

Special Session For PT Management
Speaker：Luke Carlson

Wed 16 Nov

Time

Session

09：00-10：30

World Class Personal Training: It Starts with a Vision

10：30-11：00

Tea Break

11：00—12：30

Getting the Right People on the Bus: Assembling the Personal Training Team 

12：30—14：00

Lunch

14：00—15：30

The “Secret” to Personal Training Success: The Weekly Team Meeting

15：30—16：00

Tea Break

16：00—17：30
 Joining the Main Forum

19：30—22：00

Delegate Saloon

Thu 17 Nov

Time

Session

09：00-10：30

The Foundational Tools of Personal Training Management

10：30-11：00

Tea Break

11：00—12：30

A Tactical Approach to Driving Personal Training Revenue

12：30—14：00

Lunch

14：00—15：30

Developing the 4 Core Processes that Drive the Personal Training Department

15：30—16：00

Tea Break

16：00—17：30

Joining the Main Forum

19：30—22：00

Delegate Saloon

Special Session on Customer Service
Speaker：Lexie Griffiths

Wed 16 Nov

Time

Session

09：00-10：30

The Customer Service Revolution

10：30-11：00

Tea Break

11：00—12：30

Create a Customer Centric Company

12：30—14：00

Lunch

14：00—15：30

Attitude vs. Aptitude

15：30—16：00

Tea Break

16：00—17：30

Joining the Main Forum

19：30—22：00

Delegate Saloon

Thu 17 Nov

Time

Session

09：00-10：30

Create Loyal Life-Long Customers

10：30-11：00

Tea Break

11：00—12：30

Customer Service Hall of Shame & Fame

12：30—14：00

Lunch

14：00—15：30

Every Little Thing Matters

15：30—16：00

Tea Break

16：00—17：30

Joining the Main Forum

19：30—22：00

Delegate Saloon